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by Mike LM
Thu Jul 07, 2016 4:57 pm
Forum: Prepar3D Installation and Installer Questions
Topic: Instalation id missing 9009
Replies: 8
Views: 1746

Re: Instalation id missing 9009

Daffers -

There may be another program that is interfering with your installation. Make sure that you disable all non-Windows processes when installing if you are still experiencing this issue. When you uninstall, make sure you delete the following folders before reinstalling:

    C:\Program Files (x86)\Lockheed Martin\Prepar3D v3 (or the modified install location)
    %PROGRAMDATA%\Lockheed Martin\Prepar3D v3
    %LOCALAPPDATA%\Lockheed Martin\Prepar3D v3
    %APPDATA%\Lockheed Martin\Prepar3D v3
    %USERPROFILE%\Documents\Prepar3D v3 Files
- Mike
by Mike LM
Thu Jul 07, 2016 4:31 pm
Forum: Prepar3D Installation and Installer Questions
Topic: Problem in zip downloading????
Replies: 3
Views: 786

Re: Problem in zip downloading????

chumbaz -

You may have something, like an antivirus or a firewall, that's tampering with the files. Try disabling those. After downloading the files, how are you verifying their integrity? Make sure that the MD5 checksums match those listed on the downloads page.

- Mike
by Mike LM
Thu Jul 07, 2016 4:22 pm
Forum: Prepar3D Client Application Questions
Topic: P3D crash
Replies: 1
Views: 902

Re: P3D crash

Could you please give us some more information, like:
  • Which add-ons are you using?
  • What are your system specs?
  • Are you able to consistently reproduce the issue?
- Mike
by Mike LM
Thu Jul 07, 2016 4:16 pm
Forum: Miscellaneous
Topic: Aircraft goes up and down by itself and Weapons Usage Issue
Replies: 7
Views: 2374

Re: Aircraft goes up and down by itself and Weapons Usage Issue

Solstar -

Which version of Prepar3D do you have? Weapons are only available with a Professional Plus license.

- Mike
by Mike LM
Thu Jul 07, 2016 3:45 pm
Forum: Other Support Questions
Topic: Sound device back on default?
Replies: 6
Views: 1791

Re: Sound device back on default?

CaseyRyback53 -

Try disabling all of your add-ons except for the Duke. If the issue goes away, then add them back in until you see the issue again. That would help narrow down anything that may be coming up.

- Mike
by Mike LM
Thu Jul 07, 2016 3:30 pm
Forum: Miscellaneous
Topic: active sky next as_audio causing stutter
Replies: 8
Views: 2385

Re: active sky next as_audio causing stutter

hermes82 -

If the problem remained after shutting down ASN, then it may not be causing the issue. Try disabling other add-ons that you have installed.

- Mike
by Mike LM
Thu Jul 07, 2016 3:27 pm
Forum: Prepar3D Client Application Questions
Topic: A nice calm flight, and then...
Replies: 4
Views: 1632

Re: A nice calm flight, and then...

Kosta - The OOM message is a different one, so this is definitely a different error. Go through your add-ons and see if any of those may be causing the error. Uninstall half, and try the flight a few times. If you don't see the error, then enable add-ons until you do. If you still see the error, dis...
by Mike LM
Thu Jul 07, 2016 3:23 pm
Forum: Miscellaneous
Topic: NVIDIA Inspector & Shaders?
Replies: 7
Views: 2812

Re: NVIDIA Inspector & Shaders?

JackSwyr - In the file explorer, you can type "%localappdata%" into the top bar (where it shows you the breadcrumbs of your current directory) and it will take you to the appropriate location. You'll need to delete the shaders folder when Prepar3D is not running, and then it will rebuild t...
by Mike LM
Thu Jul 07, 2016 3:12 pm
Forum: Software Development Kit (SDK) Questions
Topic: [RESOLVED] Add-ons in the SDK...
Replies: 17
Views: 6529

Re: Add-ons in the SDK...

We are looking into this. I've been able to reproduce this with a different set of add-on scenery, but haven't been able to pinpoint the issue. It most likely has something to do with the airport specific scenery, as scenery outside of an airport seems to work correctly. In the meantime, you should ...
by Mike LM
Thu Jul 07, 2016 2:04 pm
Forum: Other Support Questions
Topic: Gate Positions when connected to VATSIM via vPilot
Replies: 1
Views: 939

Re: Gate Positions when connected to VATSIM via vPilot

CaptChoppa - I would guess that you're using an add-on that changes the position of the gate, or the ground controller is using an add-on with different positions. Make sure that you're on the same page about which add-ons to use. If you're both using the same add-ons, then something may be messed u...
by Mike LM
Wed Jul 06, 2016 7:56 pm
Forum: Multiplayer Specific Questions
Topic: I need help with Multiplayer please. How may I share my cockpit's view with a friend?
Replies: 6
Views: 5810

Re: I need help with Multiplayer please. How may I share my cockpit's view with a friend?

cookedinlh - Are all of the computers using the same version of Prepar3D? Because of some changes in the hotfix, v3.3.3 will not work with v3.3.5. Double check the IP addresses of all of the computers involved. Does v2 work without changing any hardware? You can have v2 and v3 installed concurrently...
by Mike LM
Wed Jul 06, 2016 4:16 pm
Forum: Other Support Questions
Topic: P3D V3.5 FREEZES FOR UP TO 10 SECS---
Replies: 1
Views: 1036

Re: P3D V3.5 FREEZES FOR UP TO 10 SECS---

Erikviktor -

What are your settings at? Which add-ons do you have installed?

- Mike
by Mike LM
Wed Jul 06, 2016 4:07 pm
Forum: Prepar3D Installation and Installer Questions
Topic: Need Specific Instructions to Update Installed PD3 v3.2 to v3.3.5
Replies: 1
Views: 836

Re: Need Specific Instructions to Update Installed PD3 v3.2 to v3.3.5

jrlaux -

Here is another guide, created by a member of the Prepar3D community. Hopefully, the rewording of the process will make it easier to update.

- Mike
by Mike LM
Wed Jul 06, 2016 4:01 pm
Forum: Miscellaneous
Topic: Loading Vehicles just hangs.
Replies: 9
Views: 3625

Re: Loading Vehicles just hangs.

Horizons - Which version of Prepar3D are you using? If you are using v3, then something is wrong with your installation, as it should default to the startup screen after clearing out the generated files listed in the above posts. When you reinstalled, did you test out Prepar3D before installing any ...
by Mike LM
Wed Jul 06, 2016 3:11 pm
Forum: Scenario Development (SimDirector) Questions
Topic: Way to make v3 scenarios compatible w/ v2?
Replies: 1
Views: 2208

Re: Way to make v3 scenarios compatible w/ v2?

Tony -

Assuming that you don't have anything in the scenario that has been added post-v2, then what you're suggesting should work. If you're experiencing errors with a specific scenario, I'd suggest going through it again to confirm that nothing added post-v2 is included in the scenario.

- Mike

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