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by Mike LM
Mon Jul 11, 2016 2:30 pm
Forum: Other Support Questions
Topic: micro studder
Replies: 10
Views: 3182

Re: micro studder

Could you provide us with some more details, like:
  • What do you mean by "default"?
  • Are you using any other add-ons? Which ones?
  • After lowering your settings, what are they at?
- Mike
by Mike LM
Mon Jul 11, 2016 2:20 pm
Forum: Prepar3D Installation and Installer Questions
Topic: Cannot Install for no reason!
Replies: 2
Views: 1056

Re: Cannot Install for no reason!

Dermont5746, I'll redirect you to [url=http://www.prepar3d.com/forum/viewtopic.php?f=6313&t=119969]this thread] to find some answers. If you are still experiencing issues, please make a new thread. Pangkinglim, what does the error message you're receiving say? As in, the full message. Prepar3D s...
by Mike LM
Mon Jul 11, 2016 2:15 pm
Forum: Prepar3D Installation and Installer Questions
Topic: Installing to wrong location
Replies: 1
Views: 721

Re: Installing to wrong location

minniyer - Regardless of where you choose to install Prepar3D, some files will be on the C:\ drive. These files are known as the "package". The package is mainly used for the repair and uninstall functions. When you change the install location, you should be brought back a screen before th...
by Mike LM
Mon Jul 11, 2016 2:10 pm
Forum: Miscellaneous
Topic: prepar3d aerosoft airbus
Replies: 5
Views: 2274

Re: prepar3d aerosoft airbus

tosco92 -

What did Aerosoft support say the issue was? Also, which other add-ons are you using?

- Mike
by Mike LM
Mon Jul 11, 2016 1:59 pm
Forum: Prepar3D Feature Requests
Topic: Custom airport lights
Replies: 6
Views: 3234

Re: Custom airport lights

johnor14 - We rarely respond to feature requests. Every member of the team reads these forums, and new features that are suggested get talked about at planning meetings. Unfortunately, we can't say anything about the features that we're developing until relatively far along in the development cycle....
by Mike LM
Fri Jul 08, 2016 4:29 pm
Forum: Prepar3D Installation and Installer Questions
Topic: cannot install
Replies: 1
Views: 721

Re: cannot install

lgdk -

First, try running the setup.exe as an administrator. Then try disabling any antivirus programs that you have running, as they may interfere with the installation process.

- Mike
by Mike LM
Fri Jul 08, 2016 3:31 pm
Forum: Prepar3D Client Application Questions
Topic: FSUIPC WideServer Issue with P3Dv3.5
Replies: 1
Views: 1065

Re: FSUIPC WideServer Issue with P3Dv3.5

Fred K -

Thank you for letting us know. We're keeping an eye out for issues similar to this one. Windows Defender is simply reporting a false positive, as you've pointed out. Please send them a not informing them of the false positive.

- Mike
by Mike LM
Fri Jul 08, 2016 3:21 pm
Forum: Prepar3D Installation and Installer Questions
Topic: Instalation id missing 9009
Replies: 8
Views: 1746

Re: Instalation id missing 9009

Daffers - Yes, we can activate your installation by email. In the activation screen, click the "contact licensing" link. Then you should see a set of text fields, two of which are filled in. Take note of those user codes and then close Prepar3D. Navigate back there and confirm that the use...
by Mike LM
Fri Jul 08, 2016 3:17 pm
Forum: Prepar3D Installation and Installer Questions
Topic: Problem in zip downloading????
Replies: 3
Views: 791

Re: Problem in zip downloading????

chumbaz

Are you using a download manager? If not, you should use one, as they will help verify the integrity of the files. If you are, try a different one.

- Mike
by Mike LM
Fri Jul 08, 2016 3:15 pm
Forum: Multiplayer Specific Questions
Topic: MP issures
Replies: 2
Views: 2043

Re: MP issures

Pop -

What kind of issues are you having? Connection issues? Are you not seeing other players?

- Mike
by Mike LM
Fri Jul 08, 2016 3:12 pm
Forum: Other Support Questions
Topic: MSVCR120.DLL CTD
Replies: 3
Views: 1414

Re: MSVCR120.DLL CTD

vikelu22 -

What kind of video card do you have? Are your drivers up-to-date?

- Mike
by Mike LM
Thu Jul 07, 2016 7:55 pm
Forum: Miscellaneous
Topic: P3D Addon scenery building Problem
Replies: 3
Views: 1562

Re: P3D Addon scenery building Problem

thaiacepilot -

Like downscc mentioned, the add-on's developers are the best suited to help you with your issue. If your friend was able to use the scenery, then he'd also be a very good resource as well. You can compare your setups and find the differences.

- Mike
by Mike LM
Thu Jul 07, 2016 7:41 pm
Forum: Prepar3D Client Application Questions
Topic: KERNELBASE.dll CTD Immediately After ATC Assigns Approach
Replies: 3
Views: 1470

Re: KERNELBASE.dll CTD Immediately After ATC Assigns Approach

soupermike -

Try updating your content as well. The scenery didn't change from v3.2 to v3.3, while the content did.

- Mike
by Mike LM
Thu Jul 07, 2016 7:29 pm
Forum: Prepar3D Client Application Questions
Topic: p3d - weather flash
Replies: 10
Views: 3023

Re: p3d - weather flash

maca11 -

Could you elaborate on what you mean by "flash"? Do the clouds/fog pop in and out? Do they turn a bright color? does the sim seem to stutter when they flash? Also, which graphics settings are you using?

- Mike
by Mike LM
Thu Jul 07, 2016 7:17 pm
Forum: Prepar3D Client Application Questions
Topic: Flight Planning Map Issue
Replies: 26
Views: 5689

Re: Flight Planning Map Issue

N987PL -

Could you please give a more detailed description of the problem you're seeing? Also, can you please post a list of the add-ons that you're using?

- Mike

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