Search found 2071 matches

by Rob McCarthy
Mon Apr 08, 2024 2:44 pm
Forum: Simulation Object Development Questions
Topic: Strange Render To Texture issue since V6
Replies: 3
Views: 2169

Re: Strange Render To Texture issue since V6

Hello,

If you PM me files reproducing the issue we can take a look.

Regards,
Rob McCarthy
by Rob McCarthy
Mon Apr 08, 2024 12:38 pm
Forum: Prepar3D Installation and Installer Questions
Topic: Update to 6.1.10 does not work
Replies: 13
Views: 1428

Re: Update to 6.1.10 does not work

Hello,

Yes, the 6.1.11 patch includes all changes from 6.1.10.

Regards,
Rob McCarthy
by Rob McCarthy
Mon Mar 11, 2024 1:23 pm
Forum: Prepar3D Website and Download Questions
Topic: v4 Learning Center menu is missing
Replies: 2
Views: 418

Re: v4 Learning Center menu is missing

Hello,

This should be fixed now. Thanks for pointing out the issue to us.

Regards,
Rob McCarthy
by Rob McCarthy
Wed Mar 06, 2024 5:30 pm
Forum: Prepar3D Installation and Installer Questions
Topic: Update to 6.1.10 does not work
Replies: 13
Views: 1428

Re: Update to 6.1.10 does not work

Hello,

Were any installation files removed from the C drive prior to install? This error may be caused by the currently installed version's package files being removed. You may want to completely remove version 6 from your machine and install again.

Regards,
Rob McCarthy
by Rob McCarthy
Tue Feb 20, 2024 3:07 pm
Forum: Prepar3D Installation and Installer Questions
Topic: Cannot Update to V6.1.11
Replies: 22
Views: 1511

Re: Cannot Update to V6.1.11

Hello,

After updating how are you verifying what version is currently installed? Do you see 6.1.11 in the About screen? Newly released patches won't require previous ones to be installed beforehand. You should be able to update either 6.1.9 or 6.1.10 to 6.1.11.

Regards,
Rob McCarthy
by Rob McCarthy
Thu Feb 15, 2024 6:37 pm
Forum: Other Support Questions
Topic: Cockpit Screens and Text blurry
Replies: 26
Views: 1168

Re: Cockpit Screens and Text blurry

Hello, Have you updated to the latest graphics drivers? Also try closing P3D and navigate to the following directory: "%localappdata%\Lockheed Martin\Prepar3D v6" and delete the Shaders folder. If that does not resolve the issue try closing Prepar3D and run the Delete Generated Files short...
by Rob McCarthy
Wed Feb 14, 2024 5:29 pm
Forum: Rules & News
Topic: Prepar3D V6.1 Patch 3 Now Available
Replies: 0
Views: 4942

Prepar3D V6.1 Patch 3 Now Available

Prepar3D v6.1 Patch 3 (6.1.11) is now available. Refer here for more information:

https://www.prepar3d.com/announcement/2024/02/132463/

Regards,
Rob McCarthy
by Rob McCarthy
Fri Feb 09, 2024 3:06 am
Forum: Prepar3D Client Application Questions
Topic: After 6.1.10 Patch FX Tools crash with every effect
Replies: 15
Views: 936

Re: After 6.1.10 Patch FX Tools crash with every effect

We identified the cause of the issue and will have a fix in our next update.

Regards,
Rob McCarthy
by Rob McCarthy
Tue Feb 06, 2024 9:41 pm
Forum: Prepar3D Client Application Questions
Topic: After 6.1.10 Patch FX Tools crash with every effect
Replies: 15
Views: 936

Re: After 6.1.10 Patch FX Tools crash with every effect

Hi Rainer,

Thanks for the report. We'll investigate this and get back to you.

Regards,
Rob McCarthy
by Rob McCarthy
Tue Feb 06, 2024 6:06 pm
Forum: Other Support Questions
Topic: Too many CTD instances
Replies: 98
Views: 93794

Re: Too many CTD instances

The update containing this fix is now live. Thanks again for your help identifying the issue.

Regards,
Rob McCarthy
by Rob McCarthy
Tue Feb 06, 2024 6:05 pm
Forum: Rules & News
Topic: Prepar3D V6.1 Patch 2 Now Available
Replies: 0
Views: 3025

Prepar3D V6.1 Patch 2 Now Available

Prepar3D v6.1 Patch 2 (6.1.10) is now available. Refer here for more information:

https://www.prepar3d.com/announcement/2024/02/132429/

Regards,
Rob McCarthy
by Rob McCarthy
Mon Feb 05, 2024 3:33 pm
Forum: Miscellaneous
Topic: Remapping Alt - Menu key?
Replies: 2
Views: 406

Re: Remapping Alt - Menu key?

Hello,

Currently this cannot be remapped since it's handled slightly differently than standard keyboard commands.

Regards,
Rob McCarthy
by Rob McCarthy
Thu Feb 01, 2024 3:51 pm
Forum: Prepar3D Website and Download Questions
Topic: Anormal p3d v6 size after last update ?
Replies: 14
Views: 3587

Re: Anormal p3d v6 size after last update ?

Hello,

Do you have any add-ons installed or is this a clean install? How large is your installation directory currently?

Regards,
Rob McCarthy
by Rob McCarthy
Thu Feb 01, 2024 12:54 pm
Forum: Prepar3D Website and Download Questions
Topic: Anormal p3d v6 size after last update ?
Replies: 14
Views: 3587

Re: Anormal p3d v6 size after last update ?

Hello, Updating to the latest version shouldn't impact your install folder's size by a large amount. The install directory should be about 85 GB which matches the amounts of the personal, content, and scenery components in the apps list. The larger Personal component includes the three other compone...
by Rob McCarthy
Tue Jan 30, 2024 5:36 pm
Forum: Other Support Questions
Topic: Too many CTD instances
Replies: 98
Views: 93794

Re: Too many CTD instances

Hi everyone,

We believe to have found the cause of the issue. We will do additional internal testing and plan to have this fix in our next update. Thanks again for the additional information to help us track this down and for your patience while we get this resolved.

Regards,
Rob McCarthy