Search found 1616 matches

by Rob McCarthy
Tue Sep 10, 2019 6:45 pm
Forum: Prepar3D Client Application Questions
Topic: 2 sent emails!!
Replies: 2
Views: 175

Re: 2 sent emails!!

Hello,

Thank you for your patience. You should be able to reactivate now.

Regards,
Rob McCarthy
by Rob McCarthy
Mon Sep 09, 2019 5:03 pm
Forum: Prepar3D Client Application Questions
Topic: [RESOLVED] Bottom of OPTIONS window cut off
Replies: 2
Views: 212

Re: Bottom of OPTIONS window cut off

Hello,

This is most likely due to display scaling. If you reduce the scaling value the UI should fit properly in the screen. The "Change the size of text, apps, and other items" value in your display settings controls the scaling.

Regards,
Rob McCarthy
by Rob McCarthy
Mon Sep 09, 2019 4:53 pm
Forum: Prepar3D Client Application Questions
Topic: Display Resolution Message on Startup
Replies: 3
Views: 328

Re: Display Resolution Message on Startup

Hi Dane,

Are you running two external displays or is one your laptop screen? Also do you only see this popup when using the laptop screen?

Regards,
Rob McCarthy
by Rob McCarthy
Tue Aug 27, 2019 7:05 pm
Forum: Prepar3D Professional Plus Client Application Questions
Topic: Reversing deleted shaders folder, possible?
Replies: 2
Views: 1348

Re: Reversing deleted shaders folder, possible?

Hello,

Did you run the Delete Generated Files shortcut or just delete the shaders folder? Deleting shaders in your local app data folder shouldn't impact any installed add-ons. This will get generated again next time you launch Prepar3D. Was the scenery.cfg deleted as well?

Regards,
Rob McCarthy
by Rob McCarthy
Thu Aug 22, 2019 5:22 pm
Forum: Other Support Questions
Topic: Shortcut Shift+E
Replies: 1
Views: 429

Re: Shortcut Shift+E

Hello,

This may have been mapped to different control. If you open up the control settings screen and search for the start engines key event you can reassign it to this key combination.

Regards,
Rob McCarthy
by Rob McCarthy
Thu Aug 22, 2019 3:47 pm
Forum: Scenery Development Questions
Topic: Autogen placement above ~4300 meters not working
Replies: 6
Views: 2502

Re: Autogen placement above ~4300 meters not working

Thanks for the report. We'll investigate this and report back.

Regards,
Rob McCarthy
by Rob McCarthy
Wed Aug 21, 2019 1:37 pm
Forum: Prepar3D Client Application Questions
Topic: Screenshots
Replies: 1
Views: 248

Re: Screenshots

Hello,

The 'V' key will take screenshots. These are placed in the "Prepar3D v4 Files" folder in your "Pictures" directory: "%userprofile%\Pictures\Prepar3D v4 Files"

Regards,
Rob McCarthy
by Rob McCarthy
Wed Aug 21, 2019 1:34 pm
Forum: Prepar3D Client Application Questions
Topic: No sounds from P3D after applying Hotfix
Replies: 2
Views: 287

Re: No sounds from P3D after applying Hotfix

Hi Scott,

Are you seeing this in all vehicles? Also can you try going through our general debugging steps here to see if it narrows down the cause of the issue?
https://www.prepar3d.com/forum/viewtopi ... 2&t=123246

Regards,
Rob McCarthy
by Rob McCarthy
Tue Aug 20, 2019 6:56 pm
Forum: Prepar3D Installation and Installer Questions
Topic: Latest version and Recent problem
Replies: 2
Views: 777

Re: Latest version and Recent problem

Hi Scott,

Yes, 4.5 is the latest version. If you log in to the downloads page with your license ID and password you should see a link for the full download. Can you try this on the latest version to see if your issue is resolved?

Regards,
Rob McCarthy
by Rob McCarthy
Mon Aug 19, 2019 6:43 pm
Forum: Miscellaneous
Topic: How to center GSX-menu in VR
Replies: 3
Views: 726

Re: How to center GSX-menu in VR

Hello,

There are specific controls for positioning panel windows in VR, they're listed in the learning center here: https://prepar3d.com/SDKv4/prepar3d/vir ... ality.html

Regards,
Rob McCarthy
by Rob McCarthy
Mon Aug 19, 2019 6:41 pm
Forum: Prepar3D Client Application Questions
Topic: p3d and seqm
Replies: 4
Views: 529

Re: p3d and seqm

Hi JM,

Are these add-ons compatible with Prepar3D v4? You may need to contact the developer to see if additional setup is required.

Regards,
Rob McCarthy
by Rob McCarthy
Mon Aug 19, 2019 6:39 pm
Forum: Prepar3D Client Application Questions
Topic: [RESOLVED] Prepar3d is resetting screen layout on loading
Replies: 5
Views: 449

Re: Prepar3d is resetting screen layout on loading

Hi Leo,

Are you only seeing this issue when using view groups? Also what add-ons do you currently have installed?

Regards,
Rob McCarthy
by Rob McCarthy
Mon Aug 19, 2019 6:38 pm
Forum: Miscellaneous
Topic: The Bubble Effect
Replies: 3
Views: 473

Re: The Bubble Effect

Hello,

Have you contacted the developer of this effect?

Regards,
Rob McCarthy
by Rob McCarthy
Mon Aug 19, 2019 2:47 pm
Forum: Prepar3D Client Application Questions
Topic: [RESOLVED] Prepar3d is resetting screen layout on loading
Replies: 5
Views: 449

Re: Prepar3d is resetting screen layout on loading

Hi Leo,

Do you still see this issue if you save your flight after setting up your views?

Regards,
Rob McCarthy
by Rob McCarthy
Mon Aug 19, 2019 2:27 pm
Forum: Prepar3D Client Application Questions
Topic: Aircrafts do not initialize properly
Replies: 2
Views: 401

Re: Aircrafts do not initialize properly

Hello,

Have you contacted the developers of these add-ons? Do you see this issue if you set your default flight to the F-22 at an Orbx airport and then load the add-on aircraft?

Regards,
Rob McCarthy

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