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by Rob McCarthy
Wed Jun 19, 2019 12:47 pm
Forum: SimConnect Interface Questions
Topic: Video Stream EndVideoStream not working and not able to stream any other view except the active view.
Replies: 2
Views: 313

Re: Video Stream EndVideoStream not working and not able to stream any other view except the active view.

Hello,

Try the name of the window that shows up when you undock the view. It will be the name of the camera followed by the view number, i.e. "Cockpit - View 01"

Regards,
Rob McCarthy
by Rob McCarthy
Wed Jun 19, 2019 12:41 pm
Forum: Other Support Questions
Topic: Zoom working in a wrong way
Replies: 5
Views: 357

Re: Zoom working in a wrong way

Hi Daniel,

Can you post screenshots of what you are seeing? Our general debugging steps are here as well, they might help track down the cause of the problem:
https://www.prepar3d.com/forum/viewtopi ... 2&t=123246

Regards,
Rob McCarthy
by Rob McCarthy
Wed Jun 19, 2019 12:30 pm
Forum: Other Support Questions
Topic: swapped computers, licensing error
Replies: 7
Views: 150

Re: swapped computers, licensing error

Hello,

At the very least you should try completely uninstalling Prepar3D. Our general debugging steps may be a good source of information on tracking down this issue as well:
https://www.prepar3d.com/forum/viewtopi ... 2&t=123246

Regards,
Rob McCarthy
by Rob McCarthy
Wed Jun 19, 2019 11:07 am
Forum: Other Support Questions
Topic: swapped computers, licensing error
Replies: 7
Views: 150

Re: swapped computers, licensing error

Dack,

You may want to try doing a full reinstall.

Regards,
Rob McCarthy
by Rob McCarthy
Wed Jun 19, 2019 10:42 am
Forum: Prepar3D Installation and Installer Questions
Topic: Prepar3D 4.5 does not launch
Replies: 1
Views: 50

Re: Prepar3D 4.5 does not launch

Hi Marty,

Were there any recent system changes or new add-ons installed? Our general debugging steps may help track down the root cause of the issue:
https://www.prepar3d.com/forum/viewtopi ... 2&t=123246

Regards,
Rob McCarthy
by Rob McCarthy
Wed Jun 19, 2019 10:40 am
Forum: Other Support Questions
Topic: swapped computers, licensing error
Replies: 7
Views: 150

Re: swapped computers, licensing error

Do you see Prepar3D on any drives?

Regards,
Rob McCarthy
by Rob McCarthy
Tue Jun 18, 2019 8:10 pm
Forum: Prepar3D Website and Download Questions
Topic: Sound Lowering and stops while takeoff
Replies: 7
Views: 563

Re: Sound Lowering and stops while takeoff

Do you still see this issue when using only one view?

Regards,
Rob McCarthy
by Rob McCarthy
Tue Jun 18, 2019 3:47 pm
Forum: Prepar3D Client Application Questions
Topic: Reverting to v4.3
Replies: 4
Views: 168

Re: Reverting to v4.3

Hello,

Have you tried going through our general debugging steps to pinpoint the issue?
https://www.prepar3d.com/forum/viewtopi ... 2&t=123246

It could be due to an add-on compatibility problem.

Regards,
Rob McCarthy
by Rob McCarthy
Tue Jun 18, 2019 2:19 pm
Forum: Other Support Questions
Topic: swapped computers, licensing error
Replies: 7
Views: 150

Re: swapped computers, licensing error

Hi Dack, Prepar3D can be installed on a different drive than the OS. You can try doing a full uninstall using the Add or Remove programs screen in Windows and then do a full install. If you encounter any licensing specific issues (no remaining activations, etc.) after reinstalling please contact lic...
by Rob McCarthy
Tue Jun 18, 2019 1:17 pm
Forum: Other Support Questions
Topic: Scenery.cfg file error
Replies: 2
Views: 153

Re: Scenery.cfg file error

Hello,

Have you tried going through the general debugging steps here? There may be a configuration issue with an add-on you have installed.
https://www.prepar3d.com/forum/viewtopi ... 2&t=123246

Regards,
Rob McCarthy
by Rob McCarthy
Tue Jun 18, 2019 1:10 pm
Forum: Multiplayer Specific Questions
Topic: Multiplayer for v1.4 and v4.5
Replies: 1
Views: 129

Re: Multiplayer for v1.4 and v4.5

Hello,

Connecting through multiplayer requires all players to be on the same version.

Regards,
Rob McCarthy
by Rob McCarthy
Thu Jun 13, 2019 2:04 pm
Forum: Prepar3D Installation and Installer Questions
Topic: Frustration over Incomplete Downloads Since System Reset
Replies: 5
Views: 425

Re: Frustration over Incomplete Downloads Since System Reset

Hello,

If you are experiencing download issues with other sites as well you may want to contact your ISP. There could be an issue with your internet connection or router.

Regards,
Rob McCarthy
by Rob McCarthy
Thu Jun 13, 2019 10:43 am
Forum: Prepar3D Client Application Questions
Topic: Long time switching between planes
Replies: 3
Views: 341

Re: Long time switching between planes

Hello,

Are you seeing this with specific aircraft? Aircraft with complex panels generally take longer to load.

Regards,
Rob McCarthy
by Rob McCarthy
Thu Jun 13, 2019 10:40 am
Forum: Other Support Questions
Topic: Shadow issues
Replies: 1
Views: 158

Re: Shadow issues

Hello,

What issue are you experiencing with shadows?

Regards,
Rob McCarthy
by Rob McCarthy
Thu Jun 13, 2019 10:31 am
Forum: Prepar3D Website and Download Questions
Topic: Sound Lowering and stops while takeoff
Replies: 7
Views: 563

Re: Sound Lowering and stops while takeoff

Hello,

What view configuration are you using (multiple views, panel windows, view groups, etc.)? Also what add-ons are currently installed?

Regards,
Rob McCarthy

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