Search found 309 matches

by Brad Shiver
Mon May 18, 2020 5:02 pm
Forum: Other Support Questions
Topic: Blurry VC in v5
Replies: 10
Views: 1926

Re: Blurry VC in v5

Hello,

Can you please provide a screenshot of the issue? Did you see this issue on a clean installation before add-ons?

-Brad
by Brad Shiver
Mon May 18, 2020 4:57 pm
Forum: Prepar3D Client Application Questions
Topic: Ultrawide - Sim freezes/flashing images betwen windowed/full screen
Replies: 6
Views: 1430

Re: Ultrawide - Sim freezes/flashing images betwen windowed/full screen

Hi Alex, Does the flash/freeze only happen once during the transition or are you seeing constant flashing after switching between fullscreen and windowed? The artifacts are a known issues and are currently being investigated. Please see this thread for more information: https://prepar3d.com/forum/vi...
by Brad Shiver
Mon May 18, 2020 4:51 pm
Forum: Prepar3D Client Application Questions
Topic: Random zoom in
Replies: 1
Views: 299

Re: Random zoom in

Hi Soman,

Do you have any USB devices plugged in that could be causing this? If so, you can try unplugging them individually to see if you can track down where the zoom command is coming from.

-Brad
by Brad Shiver
Mon Apr 20, 2020 2:16 pm
Forum: Prepar3D Installation and Installer Questions
Topic: cannot download v5
Replies: 1
Views: 694

Re: cannot download v5

Hi Lincolnimp, If it has been less than 14 days since your purchase of Prepar3D v4, per the refund policy, you can request a refund and then purchase the desired license of Prepar3D v5. There are no exchanges, upgrades, or discounts available. We have provided nearly three years of free support and ...
by Brad Shiver
Thu Apr 16, 2020 8:51 pm
Forum: Prepar3D Installation and Installer Questions
Topic: SPAM Filter
Replies: 1
Views: 860

Re: SPAM Filter

Hello,

Please email licensing@prepar3d.com and they will help you resolve any licensing issues you have.

-Brad
by Brad Shiver
Thu Apr 16, 2020 12:21 pm
Forum: Prepar3D Client Application Questions
Topic: Please correct errors or click cancel
Replies: 13
Views: 2232

Re: Please correct errors or click cancel

Hi Michael, This error message shows when there is a validation error with the weather settings. If you go to the weather UI, it should tell you what the error that needs to be corrected is. This error was more clear when the weather was in a separate UI, and we will clarify the error in a future up...
by Brad Shiver
Thu Apr 02, 2020 3:25 pm
Forum: Prepar3D Installation and Installer Questions
Topic: Licencing
Replies: 2
Views: 894

Re: Licencing

Hi SirSimon,

I can confirm that we received your email Tuesday night, but please be aware that it can take up to two business days for our licensing team to get to your request. Thanks for your patience.

-Brad
by Brad Shiver
Tue Mar 24, 2020 10:42 pm
Forum: Prepar3D Installation and Installer Questions
Topic: Re-Activation Response Time
Replies: 1
Views: 1363

Re: Re-Activation Response Time

I can confirm that we received your email, but it can take up to two business days for our licensing team to get to your request. Business days do not include weekends or holidays. Thanks for your patience.

-Brad
by Brad Shiver
Fri Jan 17, 2020 4:11 pm
Forum: Miscellaneous
Topic: Tutorial help
Replies: 2
Views: 1863

Re: Tutorial help

What version of Prepar3D are you using? That learning center is for an older version of Prepar3D. You can find the SimDirector tutorial for v4 here: https://www.prepar3d.com/SDKv4/scenario ... ourse.html

-Brad
by Brad Shiver
Thu Jan 02, 2020 5:32 pm
Forum: Prepar3D Website and Download Questions
Topic: Reinstall/reactivating license P3D
Replies: 2
Views: 7651

Re: Reinstall/reactivating license P3D

You will be able to download and activate using the same license information. You will need to first uninstall Prepar3D from the original computer so that the license deactivates and then you can activate on the new computer. For more information on the uninstall/deactivation process see the followi...
by Brad Shiver
Tue Dec 31, 2019 4:14 pm
Forum: Prepar3D Professional Plus Client Application Questions
Topic: Tomatoshade failed to initialize
Replies: 5
Views: 12397

Re: Tomatoshade failed to initialize

Hi Mars,

Perhaps others familiar with the add-on will be able to help further, but one thing to double check is that the add-on is compatible with the Prepar3D version you have installed. You can also try deleting your generated files before reinstalling the add-on.

-Bradley
by Brad Shiver
Tue Dec 31, 2019 3:04 pm
Forum: Prepar3D Client Application Questions
Topic: Crash with error Terrain.dll
Replies: 1
Views: 1669

Re: Crash with error Terrain.dll

Hi Lothar, The first thing you should try is going through our general debugging steps. This will help us narrow down the issue by eliminating add-ons and generated files as the possible causes for this. You can find them here: https://www.prepar3d.com/forum/viewtopic.php?f=6312&t=123246 Let us know...
by Brad Shiver
Tue Dec 31, 2019 3:03 pm
Forum: Other Support Questions
Topic: 3D COCKPIT TO CLOSE AND BIG
Replies: 1
Views: 1633

Re: 3D COCKPIT TO CLOSE AND BIG

Hi Leo,

Can you provide a screenshot of the issue?

-Bradley
by Brad Shiver
Tue Dec 31, 2019 2:54 pm
Forum: Prepar3D Website and Download Questions
Topic: Problems install Scenery.MSI File
Replies: 1
Views: 7640

Re: Problems install Scenery.MSI File

What error are you getting during the installation specifically? Are all of the scenery cab files located in the same directory as the scenery installer?

-Bradley
by Brad Shiver
Tue Dec 31, 2019 2:26 pm
Forum: Prepar3D Installation and Installer Questions
Topic: Weather lost after Content installation
Replies: 2
Views: 1792

Re: Weather lost after Content installation

Hi Heron,

Do you see the same issue when ActiveSky is uninstalled? Have you tried deleting your generated files as described in step 5 of our general debugging steps? You can find them here: https://prepar3d.com/forum/viewtopic.ph ... 2&t=123246

-Brad

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