Search found 745 matches

by Kayla Kinzel
Tue Dec 12, 2017 5:54 pm
Forum: Prepar3D Client Application Questions
Topic: Horrible wet ground textures with low visibility!
Replies: 9
Views: 247

Re: Horrible wet ground textures with low visibility!

Vaugham, first of all you should check that the airport has been built including reflecting surface textures, something like this: https://iblueyonder.com/wp-content/uploads/2017/02/kack_101_ground_1.jpg If so, try to have fog at ground level, with visibility 100-200 meters... Kayla, what do you me...
by Kayla Kinzel
Tue Dec 12, 2017 1:59 pm
Forum: Prepar3D Client Application Questions
Topic: P3dv4 CTD when switching tabs
Replies: 1
Views: 95

Re: P3dv4 CTD when switching tabs

Hello,

Have you gone through our general debugging steps?
viewtopic.php?f=6312&t=123246

Have you updated your graphics drivers?

Regards,
Kayla
by Kayla Kinzel
Tue Dec 12, 2017 1:26 pm
Forum: Prepar3D Client Application Questions
Topic: Horrible wet ground textures with low visibility!
Replies: 9
Views: 247

Re: Horrible wet ground textures with low visibility!

Hello,

Can you please provide detailed repro steps?

Regards,
Kayla
by Kayla Kinzel
Tue Dec 12, 2017 11:35 am
Forum: Prepar3D Client Application Questions
Topic: Horrible wet ground textures with low visibility!
Replies: 9
Views: 247

Re: Horrible wet ground textures with low visibility!

Hello,

Have you gone through the general debugging steps?
viewtopic.php?f=6312&t=123246

Have you uninstalled any addons?

Regards,
Kayla
by Kayla Kinzel
Tue Dec 12, 2017 12:47 am
Forum: Prepar3D Client Application Questions
Topic: Error creating child window / W10 update crash
Replies: 2
Views: 241

Re: Error creating child window / W10 update crash

Hello,

Please refer to the following thread for more information.
viewtopic.php?f=6312&t=126667

Regards,
Kayla
by Kayla Kinzel
Mon Dec 11, 2017 7:12 pm
Forum: Prepar3D Installation and Installer Questions
Topic: HTC Vive - No VR output
Replies: 16
Views: 261

Re: HTC Vive - No VR output

Hello,

Thank you for all the information.

And to be clear, you're not seeing any error messages at all?

Regards,
Kayla
by Kayla Kinzel
Mon Dec 11, 2017 6:45 pm
Forum: Prepar3D Installation and Installer Questions
Topic: HTC Vive - No VR output
Replies: 16
Views: 261

Re: HTC Vive - No VR output

Hello,

In your Prepar3D.cfg, do you have the following under [STARTUP]?

LoadCorePlugins=1
LoadVirtualReality=1

Do you have an Oculus plugged in or runtime installed?

Regards,
Kayla
by Kayla Kinzel
Mon Dec 11, 2017 5:58 pm
Forum: Prepar3D Installation and Installer Questions
Topic: HTC Vive - No VR output
Replies: 16
Views: 261

Re: HTC Vive - No VR output

Hello,

Can you provide the specific version numbers for your Vive firmware and Graphics card driver?

Regards,
Kayla
by Kayla Kinzel
Mon Dec 11, 2017 5:49 pm
Forum: Prepar3D Installation and Installer Questions
Topic: HTC Vive - No VR output
Replies: 16
Views: 261

Re: HTC Vive - No VR output

Hello,

Are your graphics drivers up to date?

Did you run Room Setup in Steam VR?

Do you have any other VR systems plugged in/installed? (hardware/software)

Regards,
Kayla
by Kayla Kinzel
Mon Dec 11, 2017 2:23 pm
Forum: Other Support Questions
Topic: P3D ViewGroups VS 3 Views
Replies: 6
Views: 329

Re: P3D ViewGroups VS 3 Views

Hello,

Do you have any addons installed?

Have you done a test with default Prepar3D Viewgroups without any warping programs?

Regards,
Kayla
by Kayla Kinzel
Fri Dec 08, 2017 2:26 pm
Forum: Prepar3D Client Application Questions
Topic: P3Dv4.1 CTD
Replies: 3
Views: 210

Re: P3Dv4.1 CTD

Hello,

Can you list your system information specified in the general debugging steps?
viewtopic.php?f=6312&t=123246

Do you have any addons installed?

Regards,
Kayla
by Kayla Kinzel
Thu Dec 07, 2017 10:45 pm
Forum: Hardware Specific Questions
Topic: P3Dv4 Crashes due to terrain.dll
Replies: 2
Views: 234

Re: P3Dv4 Crashes due to terrain.dll

Hello,

Have you gone through the general debugging steps?
viewtopic.php?f=6312&t=123246

Regards,
Kayla
by Kayla Kinzel
Thu Dec 07, 2017 7:13 pm
Forum: Prepar3D Client Application Questions
Topic: [RESOLVED] "Prepar3d was unable to initialize the rendering system and was shutdown
Replies: 16
Views: 678

Re: "Prepar3d was unable to initialize the rendering system and was shutdown. Please make sure this system has a video c

There is no intel device in device manager?
Hello,

Is your monitor plugged into your graphics card or your motherboard?

Can you post your system specs?

Regards,
Kayla
by Kayla Kinzel
Thu Dec 07, 2017 12:55 pm
Forum: Prepar3D Installation and Installer Questions
Topic: [RESOLVED] Uninstall Prepar3D v4, Activation question
Replies: 4
Views: 1121

Re: Unistall P3dv4

Can I deactivate the license without uninstalling P3Dv4? I'd like to see how the program installs certain add-ons on my other PC, then return the License back to the main P3Dv4 machine with a proper installation procedure for this add-on? Thanks. Hello, No, you cannot. You will have to at least uni...

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