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by Kayla Kinzel
Sat Oct 21, 2017 5:38 pm
Forum: Prepar3D Client Application Questions
Topic: Prepar3D v3 stop working
Replies: 3
Views: 170

Re: Prepar3 stop working

Hello,

It is likely you do have the security update that causes the issue. There should be a fix for this in November. In the mean time, you can experiment with uninstalling your addons to see which ones are prone to crashing with the security update.

Regards,
Kayla
by Kayla Kinzel
Thu Oct 19, 2017 6:19 pm
Forum: Prepar3D Installation and Installer Questions
Topic: [RESOLVED] install and run problems
Replies: 9
Views: 142

Re: install and run problems

Hello, The first error is referring to a dll from GeForce Experience. If this error persists, try uninstalling and reinstalling that program. The second set of errors refers to the Visual C++ Redistributable not being installed. You can find those here: https://www.microsoft.com/en-us/download/detai...
by Kayla Kinzel
Thu Oct 19, 2017 4:52 pm
Forum: Other Support Questions
Topic: [RESOLVED] Panels missing from airplanes
Replies: 3
Views: 50

Re: Panels missing from airplanes

Hello,

Try deleting the following folders:

%PROGRAMDATA%\Lockheed Martin\Prepar3D v4
%LOCALAPPDATA%\Lockheed Martin\Prepar3D v4
%APPDATA%\Lockheed Martin\Prepar3D v4

Regards,
Kayla
by Kayla Kinzel
Thu Oct 19, 2017 2:08 pm
Forum: Other Support Questions
Topic: XACT Audio Init Failed
Replies: 3
Views: 39

Re: XACT Audio Init Failed

Hello,

Have you gone through the general debugging steps?
viewtopic.php?f=6312&t=123246

Do you have any addons installed? Do you have any sound cards?

Regards,
Kayla
by Kayla Kinzel
Thu Oct 19, 2017 1:29 pm
Forum: Prepar3D Installation and Installer Questions
Topic: Setup Failed....P3D V4.1 Win 10 N
Replies: 11
Views: 615

Re: Setup Failed....P3D V4.1 Win 10 N

Hello, It appears that the pack has not been released yet by Microsoft for the Fall update (1709). You can check the following link for when it becomes available: https://support.microsoft.com/en-us/help/3145500/media-feature-pack-list-for-windows-n-editions For more information, see this Microsoft ...
by Kayla Kinzel
Thu Oct 19, 2017 12:57 pm
Forum: Other Support Questions
Topic: XACT Audio Init Failed
Replies: 3
Views: 39

Re: XACT Audio Init Failed

Hello,

What OS are you using?

Regards,
Kayla
by Kayla Kinzel
Thu Oct 19, 2017 10:33 am
Forum: Other Support Questions
Topic: [RESOLVED] Again, settings not saving.
Replies: 2
Views: 1275

Re: Again, settings not saving.

Hello,

This issue has been discussed here:
www.prepar3d.com/forum/viewtopic.php?f=6312&t=127016

Regards,
Kayla
by Kayla Kinzel
Thu Oct 19, 2017 10:29 am
Forum: Prepar3D Installation and Installer Questions
Topic: [RESOLVED] install and run problems
Replies: 9
Views: 142

Re: install and run problems

Hello,

Have you tried going through our general debugging steps?
www.prepar3d.com/forum/viewtopic.php?f=6312&t=123246

Regards,
Kayla
by Kayla Kinzel
Thu Oct 19, 2017 10:26 am
Forum: Other Support Questions
Topic: Error creating child window v3
Replies: 4
Views: 668

Re: Error creating child window v3

Hello,

There is a known issue with v3 and Windows 10.

Please see the thread below for more information:
www.prepar3d.com/forum/viewtopic.php?f=6312&t=126667

It will be updated once we have any progress to report.

Regards,
Kayla
by Kayla Kinzel
Wed Oct 18, 2017 8:16 pm
Forum: Prepar3D Installation and Installer Questions
Topic: Setup Failed....P3D V4.1 Win 10 N
Replies: 11
Views: 615

Re: Setup Failed....P3D V4.1

Hello,

Your computer seems to be missing the Media Feature Pack.

Microsoft has a download for that available here:
https://www.microsoft.com/en-us/downloa ... x?id=48231

Regards,
Kayla
by Kayla Kinzel
Wed Oct 18, 2017 7:52 pm
Forum: Prepar3D Client Application Questions
Topic: "Error creating child window" message in P3D v3.4
Replies: 1
Views: 95

Re: "Error creating child window" message in P3D v3.4

Hello,

There is a known issue with v3 and Windows 10.

Please see the thread below for more information:
www.prepar3d.com/forum/viewtopic.php?f=6312&t=126667

It will be updated once we have any progress to report.

Regards,
Kayla
by Kayla Kinzel
Wed Oct 18, 2017 3:53 pm
Forum: Prepar3D Installation and Installer Questions
Topic: Setup Failed....P3D V4.1 Win 10 N
Replies: 11
Views: 615

Re: Setup Failed....P3D V4.1

Hello,

Are you using an N version of Windows?

Regards,
Kayla
by Kayla Kinzel
Wed Oct 18, 2017 2:10 pm
Forum: Prepar3D Installation and Installer Questions
Topic: Setup Failed....P3D V4.1 Win 10 N
Replies: 11
Views: 615

Re: Setup Failed....P3D V4.1

Hello,

Did you download the Full Download zip?

What is the error you see when unzipping?

Regards,
Kayla
by Kayla Kinzel
Wed Oct 18, 2017 1:28 pm
Forum: Prepar3D Installation and Installer Questions
Topic: Setup Failed....P3D V4.1 Win 10 N
Replies: 11
Views: 615

Re: Setup Failed....P3D V4.1

Hello,

What tool are you using to unzip? Have you tried using 7zip?

Regards,
Kayla
by Kayla Kinzel
Tue Oct 17, 2017 6:34 pm
Forum: Other Support Questions
Topic: P3D v4.1 WON'T START | PMDG 777
Replies: 7
Views: 202

Re: P3D v4.1 WON'T START | PMDG 777

Hello,

Have you confirmed that the PMDG 777 addon is compatible with the latest version of Prepar3D? They might need to release an update.

It is also possible that any other addons you have conflict with the 777. Have you tried just installing the 777 without any other addons?

Regards,
Kayla

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