Search found 1243 matches

by Kayla Kinzel
Wed Jul 01, 2020 10:48 pm
Forum: Prepar3D Installation and Installer Questions
Topic: Problèmes avec mon jeu (P3D V5)
Replies: 14
Views: 2440

Re: Problèmes avec mon jeu (P3D V5)

Hello,

Is your graphics driver up to date?

Do you have any addons installed?

Have you deleted your generated files?

Regards,
Kayla
by Kayla Kinzel
Wed May 20, 2020 1:04 am
Forum: Prepar3D Installation and Installer Questions
Topic: Problèmes avec mon jeu (P3D V5)
Replies: 14
Views: 2440

Re: Problèmes avec mon jeu (P3D V5)

Hello,

Have you gone through the general debugging steps?
https://www.prepar3d.com/forum/viewtopi ... 2&t=123246

Regards,
Kayla
by Kayla Kinzel
Fri May 08, 2020 11:40 am
Forum: Prepar3D Client Application Questions
Topic: Summed up some TrueSky issues
Replies: 3
Views: 1466

Re: Summed up some TrueSky issues

Hello,

Thanks for the report.

Most of these issues are currently known and we are looking into a fix.

Regarding the performance impact from Medium to High, Low/Medium use 512 texture resolution for the clouds, while High/Ultra use 1024 texture resolution.

Regards,
Kayla
by Kayla Kinzel
Thu May 07, 2020 11:41 am
Forum: Miscellaneous
Topic: P3D v5 HF1 Enhanced Atmosphere 'effects'
Replies: 1
Views: 2433

Re: P3D v5 HF1 Enhanced Atmosphere 'effects'

Hello,

Please see the following post:
http://prepar3d.com/forum/viewtopic.php?f=6314&t=137547

Thanks,
Kayla
by Kayla Kinzel
Thu May 07, 2020 11:35 am
Forum: Other Support Questions
Topic: cancel of refund
Replies: 1
Views: 1217

Re: cancel of refund

Hello,

Please contact refunds@prepar3d.com for any questions regarding your refund.

Regards,
Kayla
by Kayla Kinzel
Mon May 04, 2020 11:34 am
Forum: Other Support Questions
Topic: Is the licensing email still active because of Covid?
Replies: 2
Views: 1288

Re: Is the licensing email still active because of Covid?

Hello, All emails to licensing@prepar3d.com will be addressed in 1-2 business days. Business days do not include weekends or holidays. If you have received an auto-response, that means your email was successfully delivered. If you have sent an email, please do not send another. In the future, if you...
by Kayla Kinzel
Mon May 04, 2020 11:12 am
Forum: Miscellaneous
Topic: can we have default "search" in airport selection back ?
Replies: 5
Views: 2915

Re: can we have default "search" in airport selection back ?

Hello,

In v5, the individual search fields were combined.

With the new search bar in the upper right of the Airport screen, you should be able to search by ICAO, airport name, location, etc.

What functionality are you missing?

Regards,
Kayla
by Kayla Kinzel
Mon May 04, 2020 11:04 am
Forum: Prepar3D Client Application Questions
Topic: V5 helicopter rotors not visible with TrueSky
Replies: 3
Views: 791

Re: V5 helicopter rotors not visible with TrueSky

Hello,

Thanks for the report.

We are aware of this issue and are working towards a fix.

Regards,
Kayla
by Kayla Kinzel
Fri May 01, 2020 7:30 pm
Forum: Other Support Questions
Topic: P3Dv5 - Antialiasing Enhanced Atmospherics
Replies: 5
Views: 2351

Re: P3Dv5 - Antialiasing Enhanced Atmospherics

Hello,

Thanks for the feedback. We are aware of this issue and are working towards a fix.

Regards,
Kayla
by Kayla Kinzel
Fri May 01, 2020 7:28 pm
Forum: Prepar3D Website and Download Questions
Topic: sun and moon for the third time I'm asking
Replies: 3
Views: 2941

Re: sun and moon for the third time I'm asking

Hello,

Thanks for the report. We will investigate this issue further.

Regards,
Kayla
by Kayla Kinzel
Fri Apr 24, 2020 12:03 pm
Forum: Prepar3D Client Application Questions
Topic: Strange blue edges around trees
Replies: 7
Views: 841

Re: Strange blue edges around trees

Hello,

Thanks for the report.

We are aware of this issue and are working towards a fix.

Regards,
Kayla
by Kayla Kinzel
Wed Apr 22, 2020 7:39 pm
Forum: Prepar3D Client Application Questions
Topic: No cloud shadows?
Replies: 19
Views: 2526

Re: No cloud shadows?

Hello,

Enhanced atmospherics is still in the beta phase and we will be making further improvements to refine and polish this feature.

We've made adjustments to the shadows that will improve their visibility for the next release.

Thanks for all your feedback.

Regards,
Kayla
by Kayla Kinzel
Sat Apr 18, 2020 7:21 pm
Forum: Other Support Questions
Topic: Issues with Clouds
Replies: 2
Views: 930

Re: Issues with Clouds

Hello,

Thanks for the report.

Enhanced atmospherics is still in the beta phase and we will continue working to improve visual fidelity and performance.

If you increase the height of your cloud layers, does this help mitigate the issue?

Regards,
Kayla
by Kayla Kinzel
Sat Apr 18, 2020 7:12 pm
Forum: Other Support Questions
Topic: 3 monitors setup
Replies: 11
Views: 1278

Re: 3 monitors setup

Hello,

Have you tried enabling View Groups?

Right click, select View Groups > Auto fill Desktop.

You can then use alt + enter to full screen.

Regards,
Kayla

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