Search found 1104 matches

by Kayla Kinzel
Wed Feb 20, 2019 12:55 pm
Forum: Prepar3D Installation and Installer Questions
Topic: Reactivation too long !
Replies: 1
Views: 39

Re: Reactivation too long !

Hello, Thanks for your message. As per our FAQ: Why can I no longer activate after I have reinstalled Prepar3D, updated software, updated hardware, or installed Prepar3D on a new machine? I am getting error 5013 when trying to install. What do I need to do? Depending on the license you have, it is l...
by Kayla Kinzel
Mon Feb 18, 2019 12:17 pm
Forum: Other Support Questions
Topic: P3D 4.3 CTD Problem
Replies: 4
Views: 151

Re: P3D 4.3 CTD Problem

Hello,

Have you gone through the general debugging steps?
http://www.prepar3d.com/forum/viewtopic ... 2&t=123246

Have you tried updating to v4.4?

Regards,
Kayla
by Kayla Kinzel
Mon Jan 28, 2019 6:09 pm
Forum: Prepar3D Installation and Installer Questions
Topic: Activation issue
Replies: 3
Views: 584

Re: Activation issue

Hello,

I apologize for the inconvenience.

You can avoid contacting licensing by making sure you uninstall Prepar3D first before making changes to your computer. Ensure that you are connected to the internet the deactivation can be successful.

This topic is closed.

Regards,
Kayla
by Kayla Kinzel
Mon Jan 28, 2019 5:54 pm
Forum: Prepar3D Installation and Installer Questions
Topic: Activation issue
Replies: 3
Views: 584

Re: Activation issue

Hello, For any activation issues, please contact licensing@prepar3d.com In the future, if you uninstall Prepar3D before making changes to your system, you will properly deactivate Prepar3D and will not have to contact licensing. As per our FAQ: "Why can I no longer activate after I have reinstalled ...
by Kayla Kinzel
Mon Jan 28, 2019 1:31 pm
Forum: Prepar3D Client Application Questions
Topic: No Sound after Windows feature update
Replies: 8
Views: 943

Re: No Sound after Windows feature update

Hello,

Using a speaker or headset, I cannot reproduce this issue.

I would recommend uninstalling all addons to see if your sound works, then install addons one by one to test if/when the sound stops working.

Regards,
Kayla
by Kayla Kinzel
Thu Jan 24, 2019 7:43 pm
Forum: Prepar3D Client Application Questions
Topic: No Sound after Windows feature update
Replies: 8
Views: 943

Re: No Sound after Windows feature update

Hello,

I am unable to reproduce this issue.

Are you sure you have uninstalled all your addons? Have you gone through the general debugging steps? (Driver updates, etc)

I am testing on 1809 (OS Build 17763.292)

Regards,
Kayla
by Kayla Kinzel
Wed Jan 16, 2019 12:29 pm
Forum: Prepar3D Client Application Questions
Topic: p3d v4.4 Autorudder keeps disabling
Replies: 3
Views: 572

Re: p3d v4.4 Autorudder keeps disabling

Hello,

You can find the Autorudder setting in the Prepar3D.cfg under the REALISM section:

AutoCoord=True

Regards,
Kayla
by Kayla Kinzel
Thu Jan 03, 2019 12:23 pm
Forum: Miscellaneous
Topic: VR Pop-up Window Location Question
Replies: 8
Views: 2125

Re: VR Pop-up Window Location Question

Hello,

Here is an updated link to the Virtual Reality Learning Center article:
https://www.prepar3d.com/SDKv4/prepar3d ... ality.html

Regards,
Kayla
by Kayla Kinzel
Tue Dec 11, 2018 3:32 pm
Forum: Prepar3D Installation and Installer Questions
Topic: 5013 - No Remaining Activations
Replies: 1
Views: 389

Re: 5013 - No Remaining Activations

Hello, Please contact licensing@prepar3d.com for any issue regarding your license. Your request will be answered in 1-2 business days. Business days do not include weekends or holidays. Please see our FAQ for information on properly deactivating your license: https://prepar3d.com/frequently-asked-qu...
by Kayla Kinzel
Mon Dec 10, 2018 2:27 pm
Forum: Prepar3D Client Application Questions
Topic: Couple of quick SteamVR questions
Replies: 1
Views: 261

Re: Couple of quick SteamVR questions

Hello,

Have you tried going through our debugging steps?
https://prepar3d.com/forum/viewtopic.ph ... 2&t=123246

Specifically, try deleting your generated files.

Regards,
Kayla
by Kayla Kinzel
Wed Dec 05, 2018 12:27 pm
Forum: Prepar3D Website and Download Questions
Topic: my email error
Replies: 2
Views: 572

Re: my email error

Hello,

Please email licensing@prepar3d.com for any questions and help with customer accounts.

Regards,
Kayla
by Kayla Kinzel
Tue Dec 04, 2018 11:56 am
Forum: Prepar3D Client Application Questions
Topic: p3D v4.4 VR Settings CTD
Replies: 1
Views: 332

Re: p3D v4.4 VR Settings CTD

Hello,

Have you gone through the general debugging steps?
viewtopic.php?f=6312&t=123246

Are there any logs in the Windows Event Viewer?

Regards,
Kayla
by Kayla Kinzel
Mon Dec 03, 2018 1:25 pm
Forum: Prepar3D Client Application Questions
Topic: v4.4 VR Menu Bar
Replies: 15
Views: 1250

Re: v4.4 VR Menu Bar

Hello, You can modify the size and orientation of any panel via the following controls: Translate: LeftMouseDown + Shift Rotate X Axis: LeftMouseDown + Ctrl + ScrollWheel Rotate Y Axis: LeftMouseDown + Ctrl + ' Rotate Z Axis: LeftMouseDown + Ctrl + PlusKey Uniform Scale: LeftMouseDown + Shift + Ctrl...
by Kayla Kinzel
Mon Dec 03, 2018 12:50 pm
Forum: Prepar3D Client Application Questions
Topic: VR Menu Bar HMD Toggle Menu does not work
Replies: 4
Views: 519

Re: HMD-Toggle Menu Function Doesn't Work

Hello all,

It appears the toggle is not working. We will write a ticket to address this issue.

Regards,
Kayla
by Kayla Kinzel
Mon Dec 03, 2018 11:57 am
Forum: Prepar3D Feature Requests
Topic: Align Aircraft seat with real seat
Replies: 4
Views: 1387

Re: Align Aircraft seat with real seat

Hello, You can adjust the eyepoint when using the Virtual Cockpit camera using the key commands mentioned in the Learning Center: https://www.prepar3d.com/SDKv4/prepar3d/views/views_overview.html#LookingAround Also, you can disable momentum effects in the Options (General) -> Realism -> Special Effe...

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