Search found 254 matches

by Kayla Kinzel
Thu Mar 23, 2017 5:51 pm
Forum: Prepar3D Installation and Installer Questions
Topic: Questions about licensing situations
Replies: 3
Views: 78

Re: Questions about licensing situations

Licensing will not be able to give you any advice on the topic, either. You will have to make the determination based on the EULA.

Regards,
Kayla
by Kayla Kinzel
Thu Mar 23, 2017 3:15 pm
Forum: Prepar3D Installation and Installer Questions
Topic: Questions about licensing situations
Replies: 3
Views: 78

Re: Questions about licensing situations

Hello, You can view our License Comparison page for detailed information on licenses: http://www.prepar3d.com/product-overview/prepar3d-license-comparison/ We cannot provide advice on usage and recommend you read the EULA. Each license has an associated EULA, which can be found here: http://www.prep...
by Kayla Kinzel
Thu Mar 23, 2017 1:54 pm
Forum: Prepar3D Installation and Installer Questions
Topic: No remaning activations
Replies: 2
Views: 62

Re: No remaning activations

Hello,

You will have to wait for licensing@prepar3d.com to release your activation.

Regards,
Kayla
by Kayla Kinzel
Mon Mar 20, 2017 5:26 pm
Forum: Other Support Questions
Topic: Cessna Academic version to use with Professional license
Replies: 2
Views: 74

Re: Cessna Academic version to use with Professional license

Hello,

We cannot provide legal advice or user agreement interpretation.

I suggest you consult both our EULA and the Cessna EULA to answer your question.

You can find our EULA here: http://www.prepar3d.com/support/end-use ... ment-eula/

Regards,
Kayla
by Kayla Kinzel
Fri Mar 17, 2017 2:35 pm
Forum: Prepar3D Installation and Installer Questions
Topic: License Re-activation
Replies: 2
Views: 96

Re: License Re-activation

Hello, There are other deactivation options that do not require email correspondence. According to our FAQ, if you uninstall Prepar3D before making any significant changes to your computer, Prepar3D will automatically release that activation. All emails are addressed in two business days. For exampl...
by Kayla Kinzel
Fri Mar 10, 2017 12:49 am
Forum: Prepar3D Installation and Installer Questions
Topic: 2nd Install attempt.
Replies: 6
Views: 259

Re: 2nd Install attempt.

Hello,

Have you tried logging in to view your downloads with your license ID and password?

Regards,
Kayla
by Kayla Kinzel
Wed Mar 08, 2017 10:31 pm
Forum: Prepar3D Client Application Questions
Topic: P3D v2.5 Crash at splash screen
Replies: 4
Views: 136

Re: P3D v2.5 Crash at splash screen

Hello,

In addition to the FAQ, we also recommend trying these debugging and posting steps: http://www.prepar3d.com/forum/viewtopic ... 2&t=123246

Regards,
Kayla
by Kayla Kinzel
Mon Mar 06, 2017 9:42 pm
Forum: Prepar3D Client Application Questions
Topic: Prepar3D v3.4 Sound Glitch
Replies: 1
Views: 142

Re: Prepar3D v3.4 Sound Glitch

Hello,

Have you followed these debugging steps? http://www.prepar3d.com/forum/viewtopic ... 2&t=123246

Regards,
Kayla
by Kayla Kinzel
Fri Mar 03, 2017 12:01 pm
Forum: Prepar3D Installation and Installer Questions
Topic: License Activation
Replies: 2
Views: 161

Re: License Activation

Hello,

If you're not receiving the automatic email confirming we have received your email, it's possible there is something in your email settings/domain provider settings that blocks the transmission or sends it to spam.

Regards,
Kayla
by Kayla Kinzel
Mon Feb 27, 2017 7:48 pm
Forum: Prepar3D Installation and Installer Questions
Topic: [RESOLVED] Applying Hotfix 3... I'm even more confused!
Replies: 3
Views: 218

Re: Applying Hotfix 3... I'm even more confused!

Hello, If you go into your Windows Control Panel , you should see 4 Prepar3D entries. You will want to uninstall the one that says Prepar3D Client . Once you've done that, you can open up your Prepar3D download. In the past, you've run Setup_Prepar3D.exe. This time you will need to run Install_Clien...
by Kayla Kinzel
Mon Feb 20, 2017 2:11 pm
Forum: Prepar3D Installation and Installer Questions
Topic: Archiving P3d on DVDs
Replies: 2
Views: 261

Re: Archiving P3d on DVDs

Hello,

Please read our EULA to ensure you are in compliance: http://www.prepar3d.com/support/end-use ... ment-eula/

Regards,
Kayla
by Kayla Kinzel
Thu Feb 16, 2017 3:47 pm
Forum: Prepar3D Installation and Installer Questions
Topic: [RESOLVED] Prepar3d installation problem (can't start the program after installation)
Replies: 5
Views: 293

Re: Prepar3d installation problem (can't start the program after installation)

Hello, Have you checked your Control Panel (Control Panel\All Control Panel Items\Programs and Features) for any Prepar3D items? If you did not modify your install path, Prepar3D would be located here: C:\Program Files (x86)\Lockheed Martin\Prepar3D v3 If you cannot find Prepar3D in either of the af...
by Kayla Kinzel
Wed Feb 15, 2017 6:16 pm
Forum: Prepar3D Installation and Installer Questions
Topic: P3D problem, HELP!!!
Replies: 9
Views: 498

Re: P3D problem, HELP!!!

Hello,

It would be the most helpful if we could recreate the crash. Could you be as specific as you can in describing the environment you crashed in? (Where did you start, where were you going, what plane were you flying, etc.) Could you also post your Prepar3D.cfg File?

Regards,
Kayla
by Kayla Kinzel
Wed Feb 15, 2017 5:54 pm
Forum: Other Support Questions
Topic: Today problems with PREPAR3D
Replies: 4
Views: 441

Re: Today problems with PREPAR3D

Hello I have P3D v3 and I am having texture problems and not sure how to fix them so if anybody out there can reply to this that would be great. Ill post the screenshots down below. For in order for me to get the textures to be fixed and not blurry i go into my scenery library and hit the OK button...
by Kayla Kinzel
Wed Feb 15, 2017 5:53 pm
Forum: Hardware Specific Questions
Topic: Prepar3d Client Issue
Replies: 4
Views: 304

Re: Prepar3d Client Issue

Hello,

Is it possible that you do not have correct permissions for one of your addons?

Regards,
Kayla

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